It can be frustrating when you are need to go out and complete your jobs but they are not syncing down onto your tablet.

There are a few reasons why your jobs may not sync down to your tablet, please check the following -

- WiFi connection (you have to have WiFi connection in order to download/upload any jobs at any given time)

- Username/Password is incorrect however with the new V2 app this option is highly unlikely because as soon as you log into the app it will inform you if the creditials are invalid before even getting to the syncing stage ( see photo below )

- Remember that your jobs have to be booked in on the dashboard before you can sync them to your tablet, they have to contain both the start/date & also the time. If this isn't entered, then the job will not download.

- If you haven't been assigned the job as a clerk, this will also be another reason why your job may not sync down onto your tablet. 

If you have checked all of these steps above and the jobs are still not syncing down, please contact Head Office on 01322 555128 ( option 2 for Software )