SLA (Service Level Agreement)

This is Client Specific and this is set in the Edit suite (PIMS) - please see Edit Suite (PIMS) 'How to set up the Service Level Agreement (SLA) for a Client'


For Kaptur this is an Information screen - A service level agreement defines what the Inventory provider should deliver to the client in order to satisfactorily complete the job and requirements contained on this screen should be adhered to at all times. Please follow these instructions carefully.