You can set up a 'Service Level Agreement' (SLA) via the 'Client' screen
From the dashboard, go to 'Clients' in the Nav Bar down the left side
Select from your choice of clients or add a new client.
From the Tabs at the top of the screen select 'Product Catalogue'
Select the Report type from the list
under the header 'SLA Req' click the plus icon to open up the SLA screen
Use the field 'Add Requirement' where a free text box will allow you to add your first line of your SLA
User 'Add' button to continue to add new lines
When done, remember to 'Save
You can delete using the trash can icon or edit using the pencil icon
