FAQ's

Default solution folder, feel free to edit or delete it.

How do we set the payment terms for clients when invoicing for jobs?
  Select Client on your KMS dashboard and select the Client you wish to amend payment terms from the list, click ‘Edit’ at the bottom of the Client de...
Wed, 18 Mar, 2020 at 12:04 PM
Guide to using Voice Recognition on the tablet:
Please see attached a guide into helping you complete voice recognition on the tablet.
Fri, 3 Feb, 2017 at 3:41 PM
Why are my jobs not syncing to my tablet?
It can be frustrating when you are need to go out and complete your jobs but they are not syncing down onto your tablet. There are a few reasons why you...
Wed, 18 Mar, 2020 at 12:10 PM
Memory full, how do I clear my tablet?
If the storage alert appears on your tablet, you will need to follow the below steps in order to clear your memory; 1. Before you empty the second bin, ...
Thu, 23 Jul, 2020 at 11:17 AM
Audio Files - WAV conversion to MP3
If you cannot accept WAV files on your PC, then you will need to convert them into an MP3 to make them compatible, then you can complete your typing. Fo...
Thu, 24 Aug, 2017 at 11:15 AM
How do you change the drop down menu from being black on the Kaptur Android App?
Please follow the steps below to solve the issue: Go into the tablet settings Display Looking for something else box – bottom right hand side and pres...
Wed, 18 Mar, 2020 at 12:13 PM
I have updated my job in KMS (desktop) but changes have not synced to KAPTUR (device)
If you have made changes to the job on the desktop (KMS) but the changes have not synced to your device you need to follow these steps. 1. Go to the page o...
Mon, 29 Jun, 2020 at 11:13 AM
Error message in KMS when trying to generate a PDF
If you see the below error message in KMS when trying to generate a PDF report for your job, this is normally caused by a rouge character in the report. Ple...
Tue, 31 Aug, 2021 at 9:15 AM
Unable to take pictures on the App
If you are unable to take pictures when using the App. Check that you have locked the job by pressing on the padlock and turning it from purple to red. Plea...
Wed, 1 Sep, 2021 at 11:54 AM
Kaptur App reduces to half screen on an iPad
If the Kaptur App reduces to half the screen size on the iPad you need to turn the iPad off and on again and this should rectify the issue.
Tue, 21 Jun, 2022 at 6:46 PM