FAQ's

Default solution folder, feel free to edit or delete it.

Can the reports be branded?
Branding your reports is simple, you will just need to provide your logo and company colour schemes, email address and contact telephone number which you wi...
Thu, 27 Aug, 2020 at 1:50 PM
Can I update a previous report?
Yes.  You will need to create a new job in KMS for the same address and then you will be able to copy over the previous data to the new job. The system wil...
Mon, 16 Mar, 2020 at 12:15 PM
I took a picture in the wrong room – what should I do?
If you are still in the property then you can just delete the wrong picture and retake the new one. If you have already uploaded the job to KMS then you...
Mon, 16 Mar, 2020 at 12:20 PM
If I have a problem with the software how do I get support?
  A support ticket can be submitted from this website via your on-line account by clicking on ‘New Support Ticket'. You can also call the office betwe...
Thu, 23 Jul, 2020 at 11:14 AM
When I try to login to Kaptur, a message appears 'Sorry it seems that you're not authorised to access PIMS ?
 When this message appears you have entered your Username or Password incorrectly at the time of login. Please do the following if using an Android dev...
Mon, 16 Mar, 2020 at 1:26 PM
Can I add photos from another device?
Yes, this is simple. Save or send the photos to your computer. Upload your report to the editing suite (KMS) you can then simply go to the room or line item...
Mon, 16 Mar, 2020 at 1:31 PM
Syncing takes a few minutes, is this normal?
The length of time that it takes for you to Sync Kaptur to KMS is very much dependant on how fast your Wi-Fi connection is. *Tip to improve time taken, ...
Mon, 16 Mar, 2020 at 1:34 PM
I need to download a new job but I don't have Wi-Fi?
You can use your smartphone as a Mobile hotspot to and share your phones 3G/4G connection when you are out and about so you can download your jobs On ...
Tue, 5 Apr, 2016 at 10:30 AM
Where is my data stored? And how secure is it?
The strength of kaptur is its data storage and protection. Your data is extemely secure once you have uploaded it from the tablet device to the editing suit...
Thu, 17 Dec, 2015 at 10:43 AM
How do I email my reports?
Once you have uploaded the completed job from the device into KMS, quality checked it so it is ready to send to the client. You will need to upload this job...
Wed, 18 Mar, 2020 at 11:31 AM