FAQ's

Default solution folder, feel free to edit or delete it.

Syncing takes a few minutes, is this normal?
The length of time that it takes for you to Sync Kaptur to PIMS is very much dependant on how fast your Wi-Fi connection is. *Tip to improve time take...
Tue, 5 Apr, 2016 at 11:01 AM
I need to download a new job but I don't have Wi-Fi?
You can use your smartphone as a Mobile hotspot to and share your phones 3G/4G connection when you are out and about so you can download your jobs On ...
Tue, 5 Apr, 2016 at 10:30 AM
Where is my data stored? And how secure is it?
The strength of kaptur is its data storage and protection. Your data is extemely secure once you have uploaded it from the tablet device to the editing suit...
Thu, 17 Dec, 2015 at 10:43 AM
Is Kaptur or the editing suite ever improved?
 Constantly to ensure the very latest technology and capabilties are passed on to our clients and own offices.
Thu, 17 Dec, 2015 at 10:58 AM
Do I need to log out of Kaptur after each time I use it?
  There is no need to log out of Kaptur, it works fine when it is always logged in.
Thu, 17 Dec, 2015 at 10:59 AM
Why do I need to lock my jobs on Kaptur, or what is the impact if I do not lock them?
 The locking process for Kaptur is purely there to disable all editing functions in the Kaptur edit suite so the data (which is now in two places) cann...
Mon, 16 May, 2016 at 11:51 AM
How do I create a 'Check Out' report in Kaptur using a third part inventory?
  Creating a check out using a third party inventory is fairly straightforward.    Create your rooms as noted in your third party inventory, take r...
Mon, 16 May, 2016 at 12:21 PM
With regards to email notifications sent out to clerks and typist when booking and or amending jobs can we set these to our requirements rather then the default set up. Do our clients get notified with the various bookings and changes etc
  You can set your own email notification text from your KMS dashboard select ‘My Details’ and select from the tabs at the top of the screen ‘Emai...
Mon, 12 Sep, 2016 at 3:59 PM
Report variations in KMS
  There are two different Report Variations for both Inventory and Check Out style reports and this is set in the Client screen as above where you can...
Mon, 12 Sep, 2016 at 3:58 PM
How do we set the payment terms for clients when invoicing for jobs
  Select Client on your KMS dashboard and select the Client you wish to amend payment terms from the list, click ‘Edit’ at the bottom of the Client de...
Mon, 12 Sep, 2016 at 4:00 PM