FAQ's

Default solution folder, feel free to edit or delete it.

Why is it taking a long time to upload a report?
 If your WiFi or network connection is slow, this will affect the upload and download times, especially at peak times and you may need to speak to your netw...
Mon, 16 Mar, 2020 at 11:41 AM
What tablets does Kaptur work on?
Currently Kaptur works on Android based tablets (eg. Samsung) and iOS based tablets and phones (eg. Apple).  Kaptur is not currently compatible with any...
Sun, 26 Jul, 2020 at 5:09 PM
Can I edit my photographs after I've created and uploaded a report?
Yes, any photo can be edited after you have uploaded your report i.e to. rotate, delete and new photo uploaded. Simply go to the applicable tab/area of ...
Mon, 16 Mar, 2020 at 11:41 AM
Can I add other photos to my report after I have left the property?
Yes - you can attach a photo that is taken from any other device to any item in your report. Upload the photo to your desktop, access the report in KMS and ...
Mon, 16 Mar, 2020 at 11:39 AM
Can I get a better camera for my tablet?
If you want to use another camera app which has a variety of different functionality, you can do this by downloading from either the App Store or Google pla...
Mon, 16 Mar, 2020 at 11:45 AM
I can’t see my jobs on my tablet. What should I do?
You my need to change the days for viewing future and previous jobs in the settings section within the Kaptur app on your device. On Android you can set thi...
Mon, 16 Mar, 2020 at 11:50 AM
Does Kaptur need to be connected to the internet to complete a report?
No, after the initial download and once you have locked your jobs Kaptur works completely offline. You can use the app all day long until such time you ...
Tue, 15 Mar, 2016 at 5:13 PM
My app is running slow – what’s going on?
This is normally caused by a storage issue on the device. Try deleting photos from the gallery and any unused applications You could also change the job...
Thu, 23 Jul, 2020 at 11:11 AM
What does 'Tethering' mean?
Tethering is when you turn your smartphone into mobile WI-FI Hotspot and share your phones 3G/4G data connection. Once you've turned turned tetheri...
Tue, 1 Dec, 2015 at 1:08 PM
Why are my pictures rotating and what should I do to correct this?
If you are using an Android device, you will need to go into the Settings section which you will find in the dropdown. From here you need to go to the Table...
Mon, 16 Mar, 2020 at 12:07 PM