FAQ's

Default solution folder, feel free to edit or delete it.

Why is it taking a long time to upload a report?
 If your WiFi or network conection is slow, this will affect the upload and download times and you may need to speak to your network provider. For inf...
Tue, 15 Mar, 2016 at 5:17 PM
What tablets does Kaptur work on?
Currently Kaptur works on only Android based tablets (eg. Samsung) and not iOS based tablets (eg. Apple).  The Apple (iOS) version of Kaptur is due out ...
Fri, 13 Jan, 2017 at 10:45 AM
Can I edit my photographs after I've created and uploaded a report?
Yes, any photo can be edited after you have uploaded your report i.e to. rotate, delete and new photo uploaded. Simply go to the applicable tab/area o...
Tue, 15 Mar, 2016 at 5:24 PM
Can I get a better camera for my tablet?
If you want to use the google camera, which has a variety of different functionality, follow these instructions attached. The google camera gives extra func...
Thu, 5 Nov, 2015 at 2:46 PM
Does Kaptur need to be connected to the internet to complete a report?
No, after the initial download and once you have locked your jobs Kaptur works completely offline. You can use the app all day long until such time you ...
Tue, 15 Mar, 2016 at 5:13 PM
What does 'Tethering' mean?
Tethering is when you turn your smartphone into mobile WI-FI Hotspot and share your phones 3G/4G data connection. Once you've turned turned tetheri...
Tue, 1 Dec, 2015 at 1:08 PM
Which Tablet?
Kaptur works best on the Samsung Galaxy Note 10.1 the newest of the these versions is the 2014 edition with the built-In LED flash.   If you al...
Wed, 30 Dec, 2015 at 2:28 PM
Can the reports be branded?
All Kaptur reports can be branded with your logo and using your company colours. Just contact the Kaptur support team by raising a ticket and we will do eve...
Thu, 17 Dec, 2015 at 10:16 AM
If I have a problem with the software how do I get support?
  A support ticket can be submitted from this website via your on-line account by clicking on ‘got a query’.  Please search for your query first ...
Tue, 15 Mar, 2016 at 5:27 PM
When I try to login to Kaptur, a message appears 'Sorry it seems that you're not authorised to access PIMS ?
 When this message appears you have entered your Username or Password incorrectly at the time of login. Please do the following; Log ...
Mon, 16 May, 2016 at 11:27 AM