It can be frustrating when you are needing to go out and complete your jobs but none of them are syncing down onto your tablet, especially if you are in a rush.


There are a few reasons why your jobs may not sync down on your tablet, please check the following -


- WiFi connection (you have to have WiFi connection in order to download/upload any jobs at any given time)


- If an alert box comes up and states " PIMS AUTHENTICATION ERROR" this means that either your username or password has been typed incorrectly. This happens quite frequently therefore I would suggest always making note of your details in case this happens. Both the iPad's & Android tablets can be very case sensitive therefore always please remember it may default to a capital. 


- Remember that your jobs have to be booked in on KMS before you can even sync them to your tablet, they have to contain both the start/date & also the time. If this isn't entered, then the job will not pull down.


- If you haven't been assigned the job as a clerk, this will also be another reason why your job may not sync down onto your tablet. 


If you have checked all of those things above and the jobs are still not syncing down, please contact Demi at Head Office on 01322 55128 ( option 2 for Software )