When this message appears you have entered your Username or Password incorrectly at the time of login.


Please do the following;


  • Log out of Kaptur by selecting the drop-down menu and selecting 'log out of Kaptur'
  • Re-enter your login details carefully, try not to use the predicted text as this can put a space on the end of words
  • Remember your login details are case sensitive
If you are still receiving the 'not authorised' message when you try to download please raise a ticket to confirm your login details