When this message appears you have entered your Username or Password incorrectly at the time of login.
Please do the following if using an Android device
- Log out of Kaptur by selecting the drop-down menu and selecting 'log out of Kaptur'
- Re-enter your login details carefully, try not to use the predictive text as this can put a space on the end of words
- Remember your login details are case sensitive
Please do the following if using an iOS device
- Go to the settings section in the app this is located by pressing the four little bars in the top right hand corner
- Press and hold down the white bar under username till delete appears and delete the user
- Re-enter your login details carefully, try not to use the predictive text.
- Please enter live in the server
- Remember your login details are case sensitive
If you are still receiving the 'not authorised' message when you try to download please raise a ticket, call 01322 555128 or email hello@kaptursoftware.co.uk to confirm your login details and receive further help